PhD Title: The Cultural Challenges of Disaster: Creating a High Reliability Organisation in a large, complex, multi-national, multi-cultural organisation.
James is currently working as a Director for Carnival Maritime, a European cruise ship maritime services company, where he has responsibility for operational quality assurance and shoreside crisis management. His previous role was as the lead marine investigator for Carnival UK which operates Cunard and P&O Cruises.
Prior to working at Carnival UK, James enjoyed a rewarding 24 years in the Royal Navy culminating in Command of a brand new £1 billion warship. During his time in the Navy he qualified as a Navigator, Hydrographic Surveyor and Meteorologist. His final role was in a sea going training position leading multi-disciplined teams to train UK and NATO warships.
James has a BSc (Hons) in Oceanography and Physical Geography from Southampton University and an MA in Defence Studies with Kings College London. His Master’s thesis was on the conceptual development of the German Army between the world wars. He is a Fellow of the Royal Geographical Society, an Associated Fellow of the Nautical Institute and is a Freeman of the City of London.
James is undertaking a research PhD with BUDMC into the concept of High Reliability Organisations (HRO) in a complex, multicultural, multinational environment. His research focus is on understanding cultural factors and their impact on information exchange in an HRO such as a large complex ship.
The principle of an HRO is that it succeeds in avoiding catastrophes in an environment where normally they can be expected due to the inherent risks of the environment and the operation involved. The aim of the study is to build on the knowledge of the cultural factors and their relationship to the non-technical skills required to operate a ship with particular interest in Bridge Resource Management; the marine equivalent of the aviation industry’s Crew Resource Management. The research will have wider applicability for other complex operations which are reliant on multinational teams.